Understand the 5 components of Emotional Intelligence (Daniel Goleman model)
• Enhance self-awareness and self-regulation in workplace interactions
• Develop empathy and social awareness to strengthen collaboration
• Improve relationship management and leadership effectiveness
• Apply EI strategies to manage stress, conflict, and decision-making

Icebreaker: “Emotions in Action”
Participants are shown emojis or cards with emotions (e.g., frustrated, excited, anxious). Each
acts out the emotion nonverbally; group guesses → highlights how emotions influence
communication.

Module 1: Introduction to Emotional Intelligence
• Content: Define EI, its importance in business outcomes (leadership, sales, teamwork,
customer service).
• Activity: EI Self-Reflection Quiz → participants rate themselves on self-awareness,
regulation, motivation, empathy, and social skills.
• Task: Pair-share on a workplace situation where emotions helped or hurt performance.

Module 2: Self-Awareness & Self-Regulation
• Content: Recognizing triggers, managing reactions, techniques like mindfulness.
• Activity: Emotional Triggers Mapping – participants list 3 situations where they “lose
control.”
• Task: Develop a “pause–reframe–respond” strategy for each trigger.

Module 3: Motivation & Resilience
• Content: Internal motivation vs external rewards; link between EI and persistence.

• Activity: Resilience Story Swap – share a time you bounced back from a challenge;
discuss what emotional strengths helped.
• Task: Create a personal motivation anchor (affirmation, visual cue, or reminder).

Module 4: Empathy & Social Awareness
• Content: Understanding others’ emotions, active listening, perspective-taking.
• Activity: Empathy Walk – participants listen to a partner’s challenge without
interrupting, then reframe it back empathetically.
• Task: Journal: “How did it feel to be listened to vs interrupted?”

Module 5: Relationship Management & Conflict Handling
• Content: Using EI in collaboration, feedback, and conflict resolution.
• Activity: Conflict Roleplay – two colleagues with opposing views practice applying EI
skills (acknowledgment, empathy, solution focus).
• Task: Group debrief → how did empathy and regulation change the outcome?

Module 6: Applying EI at Work
• Content: Embedding EI into leadership, teamwork, and decision-making.
• Activity: Case Study Analysis – Example: Manager under stress giving feedback →
redesign the approach with EI principles.
• Task: Draft a 30-day EI Action Plan (daily reflection, feedback practice, team check-ins).

Wrap-Up & Commitments
• Activity: “EI Contract” – participants write one EI behavior they will start, stop, and
continue at work.
• Reflection: Share personal commitment with group.

Expected Outcomes
• Improved self-awareness and emotional control
• Stronger team relationships through empathy and communication
• Higher resilience under stress and change
• Better conflict resolution and leadership presence