By the end of this one-day program, participants will be able to:

Apply professional etiquette standards in workplace and client-facing interactions
Communicate with clarity, confidence, and appropriate tone across written and verbal channels
Navigate meetings, introductions, and networking situations with ease
Use digital communication tools (email, messaging, video calls) with professional discipline
Present a polished personal and professional image
Build and maintain respectful, productive workplace relationships

Session 1 – The Foundation of Professional Etiquette

• What is professional etiquette and why it matters
• The link between etiquette, credibility, and career growth
• First impressions: the 7-second rule
• Body language, posture, and non-verbal communication
• Personal grooming and professional dress standards

Session 2 – Workplace Communication

• Professional verbal communication: tone, language, and clarity
• Active listening skills
• Assertive vs aggressive vs passive communication styles
• Handling difficult conversations with confidence and respect
• Managing emotions in professional settings

Session 3 – Meetings, Introductions, and Networking

• Meeting etiquette: punctuality, preparation, participation
• How to introduce yourself and others professionally
• Handshakes, greetings, and forms of address
• Business card exchange and name remembering techniques
• Networking with purpose: conversations that build relationships

Session 4 – Written and Digital Etiquette

• Professional email writing: structure, tone, and common mistakes
• Instant messaging and chat platform etiquette (Teams, WhatsApp)
• Video call etiquette: background, framing, muting, and engagement
• Social media presence and professional reputation
• Response time expectations and managing inboxes professionally

Session 5 – Dining and Social Etiquette

• Business dining: seating, ordering, and table manners
• Hosting and being a guest professionally
• Navigating corporate events and social situations
• Gift-giving etiquette in professional contexts
• Cultural sensitivity and cross-cultural etiquette awareness

Session 6 – Putting It All Together

• Personal brand audit: how you are perceived vs how you want to be perceived
• Creating your professional etiquette action plan
• Role plays and practice scenarios
• Q&A and group debrief
• Key takeaways and commitments

Delivery Details

• Duration: One full day (approximately 6 hours of training time)
• Format: Instructor-led with discussions, role plays, and group activities
• Group size: Ideal for 12 to 20 participants